Refund policy

At Neptune’s Trident Coffee Company, we pride ourselves on delivering the freshest, highest-quality coffee right to your doorstep. We understand that sometimes things might not go as planned, so we've crafted a clear and simple policy to address any issues that may arise.

When It's Our Mistake: We strive for perfection, but we're only human. If you receive the wrong grind or there's a mix-up with the labeling, we're here to make it right.

What to Do: Simply reach out to us with your order details and the issue. There's no need to return the coffee; we wouldn't want it to go to waste.

Our Promise: We will send out the correct order immediately at no additional cost to you, covering both the coffee and the shipping. We aim to expedite these orders for a swift resolution.

When It's Beyond Our Control: Sometimes, issues occur during shipping, like package theft, damage, or delivery discrepancies. While these situations are rare, we want to ensure you're still taken care of.

What to Do: Let us know what happened. We're here to help and can advise on the best course of action, whether it's filing a claim with the shipping carrier or resolving the issue directly.

Our Approach: For situations like these, we'll share the responsibility. We'll cover the cost of your coffee, asking only that you handle the shipping for the replacement. It's all about keeping you happy and ensuring you get to enjoy our coffee as intended.

No Need to Return: Please don't send any coffee back to us. Due to health and safety standards, we're unable to accept returns on coffee, as it must be discarded.

How to Contact Us: If you need to report an issue or request a replacement, please email us at info@neptunestridentcoffee.com with your order details and a brief description of the problem. We're committed to responding promptly and finding a solution that puts a smile on your face.

In summary...

Our Mistake: We cover all costs and expedite your correct order.

Shipping Issues: We cover the coffee; you cover the shipping for the replacement.

Our Commitment: Your satisfaction is our top priority. We're dedicated to ensuring every sip of Neptune’s Trident Coffee meets your expectations. Should you need assistance, we're just an email away, ready to ensure your experience with us is nothing short of excellent.

Effective Date: June 1, 2024 Thank you for choosing Neptune’s Trident Coffee Company. We're honored to share our passion for coffee with you.