Shipping policy
Neptune’s Trident Coffee Company Shipping Policy We are dedicated to providing you with the freshest coffee, ensuring each cup offers peak flavor. Below are the details of our shipping procedures and policies:
Roast-to-Order Commitment Each order at Neptune’s Trident Coffee Company is freshly roasted to ensure the utmost quality and flavor. Our roast-to-order process takes a minimum of 3 BUSINESS days to complete. Please allow for a roasting window of 3-5 BUSINESS days, especially during the busy holiday season, before your order is dispatched.
Shipping Timeframes After the roasting process, your freshly roasted coffee is prepared for shipping. Actual transit times may vary but generally fall within 2-5 BUSINESS days from the date the order is picked up by the carrier.
- Orders to Southern California typically arrive within 2 BUSINESS days.
- Deliveries to smaller cities on the East Coast may take 5+ BUSINESS days.
Shipping Method We utilize USPS and UPS for domestic orders to provide reliable and efficient delivery services. The choice of carrier is based on the destination and the size of your order to ensure the best possible service.
International Orders For our international coffee lovers, we ship via the best method available. International shipping times vary significantly based on destination and local customs processes. We recommend reviewing your country's specific service information provided by USPS for a better understanding of expected delivery times and any potential delays.
Quality and Freshness Our priority is delivering coffee that will reach peak flavor shortly after it arrives at your doorstep. Unlike pre-roasted options sitting in a warehouse, our roast-to-order approach means your coffee is always fresh, ensuring a superior taste experience.
Shipping Rates Shipping rates are calculated based on the weight of your order and the final destination. Rates will be provided at checkout before you complete your purchase.
Tracking Your Order Once your order is shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor the journey of your freshly roasted coffee from our roastery to your door.
International Shipping For international orders, please be aware that shipping times can be longer due to customs and local delivery practices. Additionally, there may be customs fees or import duties imposed by your country, which are the responsibility of the recipient. We recommend checking with your local customs office for specific information.
Address Accuracy Please ensure the accuracy of your shipping address to avoid delays. Neptune’s Trident Coffee Company is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the order.
Holiday Season
During the holiday season, due to high demand and carrier volume, shipping times may extend beyond the standard window. We appreciate your patience and recommend placing orders in advance to accommodate potential delays.
Customer Service Our team is here to assist you with any shipping inquiries or concerns. Please contact us at info@neptunestridentcoffee.com if you need assistance with your order, have questions about our shipping policy, or require updates on your shipment.
Updates to Shipping Policy Neptune’s Trident Coffee Company reserves the right to update this shipping policy as needed. Any changes will be communicated on our website and, where appropriate, through direct communication with our customers.
Thank You for Choosing Neptune’s Trident Coffee Company. We are committed to providing you with the highest quality, freshly roasted coffee. Thank you for allowing us to be a part of your coffee journey. Effective Date: June 1, 2024